A Little Souvenir

A little souvenir from the German/French Arte tv documentary:
Wünsche werden wahr. Die Entstehung des Kaufhauses
(whishes come true – the rise of the department store)



“The customer is not dependant on us – we are dependant on her.”

“The customer is not bothersome, she doesn’t disrupt our work, it is her what it’s all about.”

“We don’t do her a favour when we serve her. She does us a service when she offers the opportunity to serve her.”

Aristide Boucicaut, Bon Marché