Aachen.de, evolving from city portal
to citizens portal.
In Europe every change of address must be officially registered. The people of Aachen now are spared waiting in long lines when declaring their residency. Registering or changing your home address can now be taken care of online.
Other cities may now follow what is declared as a paradigm of the city of Aachen, build on it, allow for greater focus on what the citizen can do, optimise the user experience and make it simpler for people to get paper work done online.
Turn a city portal into an idea that does 1, a true citizens portal.
aachen.de citizens portal Gareth Kay social services