A six month chronicle of Dominik Schwarz cancelling his telekom service
We can’t seem to live a happy life without phone, mobile and internet provider. And we don’t seem to care about the provider as long as the services provided just work.
Telecommunication companies know that and couldn’t care less about their individual users as long as they have large numbers subscribing to their services to rely on and to satisfy the shareholders.
For the customer it’s about costs.
For the company it’s about numbers
Dominik Schwarz took personal what by default is hopelessly impersonal and seems to have fun in building a relationship were there is no relationship. Scan his cancelling correspondence with the company here.
— Martin Heyn (@Heynoon) December 11, 2012
The company’s twitter account claims: You are being helped by the Telekom service team @Telekom_hilft, fully convinced that services in 140 characters just work.