A little souvenir from the German/French Arte tv documentary:
Wünsche werden wahr. Die Entstehung des Kaufhauses
(whishes come true – the rise of the department store).
“The customer is not dependant on us – we are dependant on her.”
“The customer is not bothersome, she doesn’t disrupt our work, it is her what it’s all about.”
“We don’t do her a favour when we serve her. She does us a service when she offers the opportunity to serve her.”
Aristide Boucicaut, Bon Marché
Bon Marché Bon Marché. Arte TV French/German documentary in 9 parts Selfridge & Co. Ltd. whishes come true - the rise of the department store. Aristide Boucicaut